Privacy policy
At Detora Home, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or contact us. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.
Detora Home sells table lamps and floor lamps within the United States.
Information We Collect
When you use our website or place an order, we may collect information such as:
- Your full name
- Shipping and billing address
- Email address
- Phone number
- Order details
- Product and purchase information
- Customer service communications
- Return and refund information
- Information you voluntarily provide when contacting us
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Website interaction data
- Cookie and similar technology information
How We Use Your Information
We may use your information to:
- Process and manage your orders
- Confirm your purchase
- Arrange Cash on Delivery
- Arrange shipping and delivery
- Provide order and tracking updates
- Contact you regarding delivery issues
- Respond to customer service requests
- Process cancellations before shipment
- Manage returns and refunds
- Investigate damaged, defective, or incorrect orders
- Improve our website and customer experience
- Help prevent fraud or misuse
- Maintain business records
- Comply with applicable legal obligations
Cash on Delivery
Detora Home currently operates on a Cash on Delivery (COD) only basis.
Because we do not require online card payment for our current checkout process, we do not normally collect credit card or debit card details directly through our store.
Customers are required to provide accurate contact and delivery information so that the order can be delivered and payment can be collected successfully.
How We Share Information
We may share information with trusted service providers when necessary to operate our business and fulfill your order.
These may include:
- Shopify and e-commerce service providers
- Shipping and delivery companies
- Customer support providers
- Website hosting and security services
- Analytics services
- Fraud prevention providers
- Professional advisers where necessary
We only share information that is reasonably necessary for those services.
We may also disclose information when required by law, court order, government request, or when reasonably necessary to protect our business, customers, rights, or property.
Sale of Personal Information
Detora Home does not sell customer contact information for monetary compensation.
Depending on applicable U.S. state privacy laws, certain advertising or analytics technologies may sometimes be legally treated as “sharing” even where no money is exchanged. Where required, eligible users may have rights to opt out of certain uses.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember shopping cart information
- Improve navigation
- Understand website usage
- Measure website performance
- Support security and fraud prevention
- Measure marketing activity where applicable
You may be able to control cookies through your browser settings or privacy controls available on the website.
Disabling certain cookies may affect website functionality.
Analytics and Advertising
We may use third-party analytics or advertising tools to understand how visitors use our website and to improve our services.
These services may collect information such as:
- Device identifiers
- Browser information
- IP address
- Pages viewed
- Website interactions
Where required by applicable law, consent will be requested before non-essential tracking technologies are used.
Email Communications
We may send service-related emails concerning:
- Order confirmations
- Shipping or delivery updates
- Returns
- Refunds
- Customer support
If you separately choose to receive promotional emails, you may unsubscribe at any time using the unsubscribe option provided in the message.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
However, no internet-based system or electronic storage method can be guaranteed to be completely secure.
Data Retention
We keep personal information only for as long as reasonably necessary for purposes such as:
- Completing orders
- Providing customer support
- Managing returns and refunds
- Maintaining tax and business records
- Preventing fraud
- Resolving disputes
- Meeting legal requirements
Retention periods may vary depending on the type of information and applicable law.
Your Privacy Rights
Depending on your state of residence and applicable U.S. privacy laws, you may have rights such as:
- Requesting access to personal information we hold about you
- Requesting correction of inaccurate information
- Requesting deletion of certain personal information
- Requesting information about how your data is used
- Opting out of certain marketing communications
- Exercising other privacy rights available under applicable law
We may need to verify your identity before processing certain requests.
To submit a privacy request, contact:
Children's Privacy
Our website is intended for a general audience and is not directed toward children under 13.
We do not knowingly collect personal information from children under 13.
If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
Third-Party Websites
Our website may contain links to third-party websites or services.
Detora Home is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, legal obligations, or technology.
When changes are made, the updated policy will be posted on this page.
Contact Information
If you have questions about this Privacy Policy or want to exercise a privacy right, contact us:
Detora Home
Phone: +1 917-388-2272
Support Email: support@detorahome.shop
Address: 51 Barrow St, New York, NY 10014, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Standard Time (EST)