Refund policy
At Detora Home, we want customers to feel confident when ordering our table lamps, floor lamps. This Return & Refund Policy explains exactly how cancellations, returns, return shipping, labels, and refunds are handled.
30-Day Return Policy
You may request a return within 30 days of the delivery date.
To be eligible for a return, the product should generally be:
- In the same condition in which it was received
- Unused or not significantly used
- Free from customer-caused damage
- Returned with included parts, accessories, and components
- Packed safely, preferably in the original packaging where available
Because many of our products are lighting items with shades, bases, electrical parts, and decorative components, please package the item carefully to prevent damage during return transit.
Returns requested after the 30-day return period may not be accepted.
Order Cancellation
You may cancel your order before it has shipped.
If you want to cancel an order, contact us as soon as possible at:
If the order has already been shipped or handed over to the carrier, cancellation may no longer be possible. In that case, you may receive the order and request a return under this policy if the item is eligible.
How to Start a Return
All returns must be requested before the item is mailed back.
To start a return:
- Contact our support team at support@detorahome.shop
- Provide your order number
- Tell us the reason for the return
- If the item is damaged, defective, broken, or incorrect, include clear photos of the item and packaging
- Wait for return approval and instructions
Do not send a return without first contacting us.
Return Method
All approved returns are handled by mail.
Once your return is approved, we will provide return instructions.
When a return shipping label is provided, you will be able to:
Download the return label → Print it → Attach it securely to the return package
Please remove or cover old shipping labels before mailing the package back.
Return Shipping Cost
Return shipping responsibility depends on the reason for the return.
Detora Home pays return shipping when:
- The item arrives damaged
- The item is defective
- The item arrives broken
- You receive the wrong product
- We made an order fulfillment error
The customer pays return shipping when:
- You changed your mind
- You no longer want the product
- You ordered the wrong item
- You selected the wrong product or option
- The return is not caused by a defect, shipping damage, or our fulfillment error
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your table lamp or floor lamp arrives damaged, broken, defective, or incorrect, contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging where relevant
After reviewing the issue, we will provide the appropriate resolution and, for approved damaged or incorrect-item returns, Detora Home will cover the return shipping cost.
Non-Returnable or Ineligible Returns
A return may be refused if the product:
- Is returned after the 30-day return period
- Has been intentionally damaged by the customer
- Has significant signs of misuse
- Is missing important parts or components because of customer handling
- Has been modified or altered after delivery
- Is returned without prior authorization
This does not affect your rights regarding products that arrive damaged, defective, or incorrect.
Restocking Fee
We do not charge a restocking fee for approved returns.
Exchanges
We do not offer direct exchanges.
If you want a different lamp, style, or model, the recommended process is:
Return the original eligible product → Receive the applicable refund → Place a new order
This helps avoid delays and inventory issues.
Refund Process
After your returned item arrives, we will inspect it.
If the return is approved, your refund will be processed within 7 business days after the returned product has been received and inspected.
You will be notified when the refund has been approved.
Cash on Delivery Refunds
Detora Home operates using Cash on Delivery (COD).
Because your original payment was made at delivery rather than by online card payment, a refund cannot automatically be sent back to a credit or debit card.
For an approved refund, our support team will contact you to arrange the appropriate refund method.
Please follow the refund instructions provided by our support team.
Return Shipping Deductions
If the return is due to customer preference or change of mind and the customer is responsible for return shipping, that return shipping cost is not refundable.
If the return is due to a damaged, defective, broken, or incorrect product, Detora Home will cover the approved return shipping cost.
Late or Missing Refunds
If your refund has been approved but you have not received it after the stated processing period, contact us at:
Please include your order number so we can review the refund status.
Contact Information
For cancellations, returns, damaged products, return labels, or refund questions, contact us:
Phone: +1 917-388-2272
Support Email: support@detorahome.shop
Address: 51 Barrow St, New York, NY 10014, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Standard Time (EST)